Privacy Policy

Our commitment to your privacy

Effective:  April 2018

Thank you for visiting coachesconsole.com, an Interface Advantage Systems, Inc. website.  You arrived at this Privacy Policy from the above site, referred to herein as this “website” or “Site”.  We are committed to protecting your privacy, and support a general policy of openness about how we collect, use, and disclose your personal information.

This Privacy Policy is subject to change by Interface Advantage Systems, Inc. (referred to herein as “Company”, “we”, “our” and “us”) at any time and at our discretion without notice by updating this posting.  By using this website, you accept the privacy practices contained in this Privacy Policy.

We understand the importance that Internet users place on privacy, and this Privacy Policy describes how we use personal information that is collected at our website.

Please read this Privacy Policy before using this website or submitting any personal information.  California residents, please also see the “Note To California Residents” Section for additional rights that apply to you.

We take Children’s Privacy very seriously. Our Terms & Conditions only allow this website to be accessed by persons eighteen (18) years or older.  Due to the age restrictions of this website, none of the information obtained by this website falls within the Child Online Privacy Act (COPA).  However, if your minor child has provided us with personally identifiable information, you may contact us if you want this information deleted from our records.  We will then make reasonable efforts to remove your child’s information from the database that stores the information.

THE TYPE OF INFORMATION WE COLLECT FROM YOU

Like most places on the Internet, simply by visiting our website you automatically tell us certain information.  This includes basic information such as your IP address, when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer’s operating system, and the type of web browser that you are using. Our website automatically records this basic information about you and stores it in log files.

We combine this automatically collected log information with other information we collect about you.  We do this to offer special discounts and to improve marketing, analytics, and site functionality.

Technologies such as: cookies, beacons, tags and scripts are used by us and our marketing, advertising and support partners.  These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.  We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, for user authentication and for user settings. Users can control the use of cookies at the individual browser level.  If you reject cookies you may still use our website, but your ability to use some features or areas of our website may be limited.

Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by sending an email to info@coachesconsole.com.

Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We may also collect any data that you provide us by posting it at our website (through our contact us page) or by email (such as your name and email address). You can always choose not to provide us with information. However, if you do withhold information, we may deny you access to some or all of our website’s services and features.

Any information you provide on our website order forms is collected by our payment processing service providers on their servers.  That information is then shared with us.  This information includes ordering information such as shipping and billing names and addresses, phone numbers, email address, and credit card information (See “Orders and Use of Personal Information” below). We use this information primarily to fulfill customer orders and requests. We do not share this information with any third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city and state) associated with the applicable IP address.

ORDERS AND USE OF PERSONAL INFORMATION

If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card information and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We may also make some content, products and services available through our Site or by emailing messages to you through cooperative relationships with third-party providers, where the brands of our provider partners appear on the Site in connection with such content, products and/or services. We may share with our provider partners any information you provide, or that is collected, in the course of visiting any pages that are made available in cooperation with our provider partners. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partners may apply to the provider partners’ use of your information. The privacy policy of our provider partners may differ from ours. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.

By submitting your email address on this website, you agree to receive email from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.

By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.

In addition, you agree that by submitting your telephone contact information on this website and/or registering to receive the products and/or services offered herein, such act constitutes a purchase, an inquiry, and/or an application for the purposes of the Amended Telemarketing Sales Rule (ATSR), 16 CFR Part 310 et seq. and any applicable state and local “do not call” regulations. We retain the right to contact you via telemarketing in accordance with the ATSR and the applicable state regulations.

WHAT WE DO WITH YOUR INFORMATION

We use your information to operate our website’s business activities.  For example, we may use this data to contact you about changes to our website, new services or special offers, or to resolve disputes, troubleshoot issues, bill you for goods, and enforce our website’s terms and conditions.

As a general rule, we will not share, sell, rent or trade your data with third parties without your permission.  However, there are some important exceptions to this rule that are described in the following paragraphs.

We may, in our sole discretion, provide information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.

Although we do not disclose individually identifiable information, we may disclose aggregate data about our website’s visitors to advertisers or other third parties for marketing and promotional purposes.

From time to time, we may use third party suppliers to provide services on our website such as credit card processing to bill you for goods, and shipping companies to fulfill orders.  We restrict the way third party suppliers can use your information.  They are not allowed to sell or give your information to others. We will share personal information as necessary for that third party to provide that service.

If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred. You will be notified via email and/or prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

ACCESS TO PERSONAL INFORMATION

If your personal information changes, or if you no longer desire our service, you may correct, amend, delete inaccuracies or deactivate it by contacting us at info@coachesconsole.com.  We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at info@coachesconsole,com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

OPTING-OUT

We provide you the opportunity to opt-out from any promotional, marketing, or informational emails that we may send you.  You may do so by following the instructions included in each communication or by emailing us at info@coachesconsole.com.

SECURITY

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

When you enter sensitive information (such as a credit card number) on order forms that are hosted by our PCI compliant third-party service providers, the transmission of that information is encrypted using secure socket layer technology (SSL).

Google Analytics

We use Google Analytics Advertiser Features to optimize our business. Advertiser features include:

By enabling these Google Analytics Display features, we are required to notify our visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to gather data about your activities on our Site.  Among other uses, this allows us to contact you if you begin to fill out our check-out form but abandon it before completion with an email reminding you to complete your order.  The “Remarketing” feature allows us to reach people who previously visited our Site, and match the right audience with the right advertising message.

You can opt out of Google’s use of cookies by visiting Google’s ad settings, and you may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Facebook

As advertisers on Facebook and through our Facebook page, we (not Facebook) may collect content or information from a Facebook user and such information may be used in the same manner specified in this Privacy Policy. You consent to our collection of such information.

We abide by Facebook’s Data Use Restrictions.

Links to Other Sites

Our website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information.

This privacy policy applies only to information collected by our website.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@coachesconsole.com.

Children’s Privacy Statement

This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.

POLICY CHANGES

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Any questions or concerns about this policy should be brought to our attention by sending an email to info@coachesconsole.com and providing us with information relating to your concern.

NOTE TO CALIFORNIA RESIDENTS

If you live in the State of California, under the California Civil Code you have the right to request that companies who conduct business in California provide you with a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes.

Alternatively, the law provides that if a company has a Privacy Policy that gives either an opt-out (often referred to as “unsubscribe”) or opt-in choice for use of your Personal Information by third parties (such as advertisers or affiliated companies) for marketing purposes, that the company may instead provide you with information on how to exercise your disclosure choice options.

This Site qualifies for the alternative option; it has a comprehensive Privacy Policy and provides you with details on how you may either opt-out or opt-in to the use of your Personal Information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year.

If you are a California resident and want to request information about how to exercise your third-party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). Please send an email to the Privacy Administrator at info@coachesconsole.com, or you may contact us via regular mail at:

Interface Advantage Systems, Inc.
Attention Melinda Cohan
PO Box 20374
Roanoke, VA 24018

All requests sent via regular mail must be labeled “Your California Privacy Rights” on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code. Please include your zip code for our own recordkeeping.

We do not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

We do not honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because: Not implemented yet

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 30 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CAN-SPAM, we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from Select or ALL correspondence.